One AI operations layer
for every part of a small business.
28 million U.S. small businesses lose an estimated $100 billion a year to operational friction: missed calls, dropped follow-ups, decisions made without data. RelayLaunch deploys an AI operations layer across recovery, scheduling, finance, marketing, and daily decisions. AI prepares it. The owner approves it. The system learns from every decision, getting smarter without added cost. Starting at $149/mo.
Victor David Medina
Veteran founder · Harvard Extension · Watertown, MA
- Veteran founder with operations discipline at scale
- Harvard Extension School, Full-Stack Web Development
- Nearly a decade in corporate finance, $1B+ transaction volume
- Built 1,000-user Expensify+NetSuite integrations at enterprise scale
- Fortune 500 + global consulting firm experience
- Solo founder running AI as the team. Not a lifestyle business, a force-multiplier play
The Thesis
Enterprise operations infrastructure costs six figures in headcount. Small businesses face the same problems but can't afford the team. AI closes that gap. Not as a chatbot, but as an operations system with marketing, scheduling, client care, and daily decisions that actually run.
I built the system, deployed it internally, and now I'm packaging it for the market. Every optimization I sell has been production-tested on my own operations first.
Large addressable market. 33M+ businesses.
The Problem
- Many SMBs run too many disconnected tools without a clear operating layer
- Can't afford a CTO, DevOps engineer, or dedicated AI department
- AI is moving fast. They know they need it but don't know how
- Consultants hand a deck and leave. SaaS gives a login and leaves.
Our Solution
- Relay Teams covering clients, scheduling, marketing, finance, and daily decisions
- Fixed pricing starting at $149/mo, no hourly billing
- Owner approval on every important action. Full audit trail
- The system adapts to the business over time and gets more useful every week
The Moat
- Multi-agent AI specialists across 16 business Rooms, expanding as proof lanes demand
- Every recommendation stored with full reasoning, searchable and auditable
- Multi-provider AI routing (7 cloud providers, 17 models + local lane) keeps costs low and quality high
- Recovered-revenue scorekeeper is the wedge; council IP stays enterprise/investor-facing
- Switching costs deepen as context accumulates: compound data advantage
What customers actually get.
Not a dashboard login. Not a deck. A working operations system that compounds over time.
Foundation
- Infrastructure audit across all Rooms
- Top 3 automations deployed and running
- Operational health baseline established
Cadence
- Operations cadence locked in
- Weekly reports with actionable metrics
- Expanding automation coverage to more areas
Compounding
- Compounding returns as the system adapts to the business
- AI context deepens with every session
- Switching costs deepen. The moat builds itself
Go-to-market strategy.
Dogfood + Proof Lanes
Built internally first: RelayLaunch runs on itself. Two pilots are running in service verticals (wellness and auto body). First paid engagement collected: a website + console build for the wellness client. Pre-revenue on the AI product (no AI-recovered-dollar outcome yet).
First 5 Paid Clients Target
Targeting 5 paid Ops clients via direct outreach to service-based SMBs ($1M–$10M revenue, 5–50 employees, tech-curious but underserved).
$50K MRR Target
Target: 50 Team clients x $999/mo = roughly $50K MRR. CouncilVerse self-serve and Wire API become expansion paths after core traction.
Platform Play
Wire API developer adoption, specialist marketplace, and partner integrations become the platform layer after revenue proof is established.
The category is on fire. Here's who's raising.
Ema AI
Universal AI employee for enterprise. Enterprise-only pricing, no SMB lane. vs RelayLaunch: We serve the 33M+ SMBs they ignore, at $149/mo entry.
Lindy.ai
Single-task AI agent builder. No multi-department coverage, no adversarial review. vs RelayLaunch: We cover 16 rooms with 51 specialists, not one bot at a time.
Bardeen.ai
Browser automation and workflow triggers. Point-tool for repetitive tasks. vs RelayLaunch: We run full business operations, not just browser automations.
Carly AI
AI employee for small businesses. Single-agent, limited scope. vs RelayLaunch: one assistant vs. an owner-approved recovery system with receipts and room-based specialists.
Corvera
Multi-department AI ops for SMBs. Hit $33K MRR in 4 weeks post-batch. Validates our thesis: Similar multi-department model proving market demand at SMB scale.
Relevance AI
AI workforce platform with enterprise focus. No SMB pricing. vs RelayLaunch: we start with owner-approved recovery and reserve structured disagreement for governance surfaces.
Market size: $7.6B AI agent market today, projected to reach $50B+ by 2030
SMB adoption: 58% of SMBs now use AI tools. The demand is established, the orchestration layer is missing
Adjacent threats: HubSpot Breeze AI (HIGH), Monday.com AI (HIGH), Notion AI agents (MEDIUM). All adding AI features but none combining multi-department coverage with adversarial review
Trust gap: March 2026 study in Science confirms AI assistants agree with users even when wrong. Our system surfaces disagreement and shows reasoning.
Why not Google or Microsoft?
Most enterprise AI platforms are built for large companies with existing IT teams, contracts, and change-management budgets. RelayLaunch targets the opposite: small businesses that need AI operations without hiring a team. Different buyer, different product, different moat. We use open integrations so customers can keep control as they grow.
Why it gets better over time.
Most SaaS tools stay the same after you sign up. RelayLaunch learns the business and compounds.
Adapts to Your Business
Every decision, approval, and correction shapes the system to what this business cares about. Recommendations improve automatically over time.
Built-In Quality Checks
Three layers of automated scoring on every recommendation. The system catches bad suggestions before the owner ever sees them.
Smart Model Routing
Routes to 15 cloud AI models across 7 providers, with an optional local inference lane. The system picks the most cost-effective model for each task: simple questions use fast models, important decisions use deeper reasoning.
Full Audit Trail
Every recommendation comes with reasoning. The owner can see why the system suggested something, who reviewed it, and what data it used.
Specialists Across 16 Rooms
Dedicated AI reviewers for each part of the business. They coordinate through owner-approved workflows so fewer client follow-ups fall through the cracks.
Deepening Moat
The longer a business uses RelayLaunch, the more it knows. Competitors would start from zero. This is compound interest for AI operations.
Land and expand. Every client starts free.
| Tier | Price | What They Get | Victor's Time |
|---|---|---|---|
| Free Business Scan | $0 | 7-question assessment, instant score | Zero |
| Starter | $149/mo | 1 seat, flat monthly after proof, Morning Brief + recovery | Zero |
| Pro | $299/mo | 1 seat, month-to-month, full 16-room coverage | Zero |
| Team | $999/mo | 5 team seats, shared sessions, full coverage | 1-2 hrs/mo |
| Enterprise | $3,000/mo | Unlimited team seats, SSO, audit trails | 2-4 hrs/mo |
| Concierge | $1,500 | One-time operations review | 4-6 hours |
Unit economics: usage-aware routing and bring-your-own-key support keep model spend visible instead of hidden in a black box. RelayLaunch prepares the work, shows the reasoning, and keeps owner approval on high-stakes actions. LTV and margin claims should be backed by live cohort data before investor use.
This is not just a pitch deck. It is built and verified.
Relay Deck is live at deck.relaylaunch.com. 4 sprint tracks shipped. RLS + hash-chain attestation + ownership gates hardened. Security scenario tests passing. Next proof step: captured owner-approved loops for dogfood and friendly pilots.
Free Business Scan
7 questions, 60 seconds, instant score. No signup required. Our #1 lead generation tool.
CouncilVerse: AI Review Surface
Multiple AI specialists review an operating question from different angles. The same review pattern feeds owner-approved workflows in Relay Deck.
Interactive Morning Brief
A sample Daily Revenue Brief: approve or skip the day's highest-dollar actions. The exact owner-approval loop buyers run every morning.
Competitive positioning: direct competitors
| Capability | Lindy.ai | Carly AI | Bardeen.ai | Ema AI | RelayLaunch |
|---|---|---|---|---|---|
| Multi-department coverage (16 Rooms) | ✗ | ✗ | ✗ | ✗ | ✓ |
| 51 specialists with adversarial review | ✗ | ✗ | ✗ | ✗ | ✓ |
| 17 council Council Modes | ✗ | ✗ | ✗ | ✗ | ✓ |
| Auditable decision trails + owner approval | ✗ | ✗ | ✗ | Partial | ✓ |
| Recovery engine + morning briefs | ✗ | ✗ | ✗ | ✗ | ✓ |
| SMB pricing ($149/mo entry) | $49+ | $35+ | $99+ | Enterprise | ✓ |
No competitor combines 16 rooms + 51 specialists + 17 council modes + recovery engine at SMB pricing. Adjacent threats: HubSpot Breeze AI, Monday.com AI, Notion AI agents.
4 tracks shipped. Continuous adversarial QA.
Independent adversarial QA cascade scores the platform across 7 categories continuously. Peak score: 90+. All P0/P1 issues resolved before each release gate.
Decision Rooms
Full-stack implementation: 16 rooms with 51 specialists backed by real prompted agents via buildMemberPrompt and /api/v1/council/members endpoint.
Relay Teams
Full-stack team management with monitoring. Owner-approved workflows, team coordination, and live operational dashboards.
Test Hardening
+29 new tests including 3 security scenario tests. RLS + hash-chain attestation + ownership gates verified and passing.
Video-as-Code Spike
Remotion integration for programmatic video generation. Morning briefs and investor reports rendered as shareable video assets.
Hardened Infrastructure
Row-level security, hash-chain attestation for audit trails, ownership gates on all multi-tenant data. 3 security scenario tests passing in CI.
Real AI at /debate/quick/
SSE streaming council debate with real AI specialists. Not templates or mockups. Investors can test the core thesis in under 60 seconds.
Three tailwinds converging in 2026.
EU AI Act Compliance
Articles 13-14 require transparency and human oversight for AI systems. Audit trails are mandatory, not optional. RelayLaunch records every recommendation with full reasoning, compliance-ready by design. Most competitors will need to retrofit.
SMB AI Adoption Surge
58% of SMBs now use AI tools. The $7.6B AI agent market is projected to reach $50B+ by 2030. Early movers who build the operations layer (not just chatbots) capture the infrastructure position. Corvera (YC W26) validated the multi-department model, hitting $33K MRR in 4 weeks.
Enterprise Validation
Mitsubishi Electric uses multiple AI reviewers that challenge each other in manufacturing. METR and Apollo Research published evaluation standards for AI safety. The pattern is moving from research to production.
$250K–$500K pre-seed.
Capital deployed across three priorities with a clear 18-month runway target.
Team & Advisors
The demo is live. Let's talk.
Seeking $250K–$500K pre-seed to acquire first 10 Ops clients and hire one senior engineer. Relay Deck is demo-ready; proof work now focuses on owner-approved loops, traces, workflows, and paid conversion.
Looking for: AI-focused angels, SMB operators, SaaS founders who've scaled past $1M ARR.
Or reach out directly: victor@relaylaunch.com